Are you looking for a work-at-home phone job that is NOT sales? Some people, particularly the elderly, have a difficult time getting into a routine when it comes to taking their medications. Failing to create a regular schedule can result in serious health problems.
If you like to help people get better, Pleio, an established company, continues to list its GoodStart Mentor positions.
What the Pleio GoodStart Program
Pleio has been through many changes over the years as most work-at-home companies have been through.
A ‘Good Starter’ is a person who calls patients that have been given new prescriptions to help them remember to take them, answer questions, and also help them get on a schedule for taking their medicine.
Originally, there were two types of calls: registration and customer service. Now, the customer service agents also do the registration calls. All calls are outbound and come into your hardwired phone via their own calling system, Tandem.
No sales, no medical experience needed. So don’t worry — you will NOT be giving medical advice.
You will also be reporting any AE or Adverse Events the patient is having with the drug. Adverse Events are symptoms directly related to the known side effects of the drug. Pleio has a very specific way it needs to have Adverse Events reported.
Many GoodStart agents start out on one drug program and then as they learn and become more fluent in the process, are then invited to train for other programs. It is not uncommon for agents to have eight or more drug programs that they call on.
Is This An Independent Contractor or Employee Position?
This is an independent contractor position and not an employee position. There are no required or expected hours a GoodStart Mentor must work.
Pleio GoodStart Mentors sign a one year contract after 30 days of successful on-boarding. They are currently in a growth stage and will be accepting applications and bringing Mentors on-board continuously year round.
What Are the Eligibility Requirements to Work at Pleio?
Other than being able to meet the technical requirements (see the next subhead below), you must be 18 years of age and a US citizen. You should also have a professional phone manner and be detail oriented. To work at Pleio, You may NOT reside in:
- North Dakota
They prefer people who are outgoing with a pleasant phone voice. It also helps if you really enjoy helping/talking to other people and you are a good listener. If you have prior customer service experience, that is a bonus but you will still be considered even if you don’t.
Also, you cannot be a licensed or registered doctor (MD or DO), nurse (NP, RN, or LPN), pharmacist (RPh), or pharmacy technician.
What Are the Technical Requirements to Work at Pleio?
The technical requirements to work at Pleio are just about what most work-at-home call centers require. They are:
- a landline phone (no wireless) without any voicemail or call waiting installed
- a noise canceling headset for the phone
- a hard-wired laptop or PC
- a Skype connection for communication and training
- Windows 7 or higher
- virus and malware protection
- 4 GB of RAM
- DSL or cable for high-speed Internet connection
From time to time, you may also be asked to run your computer through the Belarc Advisor or another system and take a screen shot of the results to prove that your computer system is up to date.
Pleio offers two calling options. You must meet the requirements for AT LEAST one of the two options:
Option #1: Landline – A regular land-line phone free of call waiting and voice mail.
Option #2: VoIP – Minimum internet speeds of 15mbps download and 3mbps upload are required to be eligible for VOIP.
What is Training Like at Pleio?
Training as a Pleio GoodStart Mentor is done through a self paced learning management system which provides “hands on” application. Training class consists of one or two days of role play for 2.5 max each day. The expectation would be for the Mentor to be on the schedule taking live calls after the second day of role play.
There is a background check fee for all agents after they have completed training. The background fee is $45.
What is the Pay Like at Pleio?
Pay is still once a month through direct deposit. The direct deposit usually is delivered sometime between the 15th and 24th of every month.
The average GoodStart Mentor makes $16 an hour. Those who consistently work 30 hours, evenings and Saturdays average more like $18-20 an hour.
What Are the Hours Like at Pleio?
Pleio’s calling hours are 8am-midnight EST M-Saturday. This is pretty flexible work, but you do have to commit to at least 15-16 hours per week, and you can work up to 40 hours depending on availability. You choose when you make your calls, but you do have to put in the minimum number of hours each week.
How Can An Interested Individual Apply to Pleio?
There is an actual process to go through when you apply. There is Step 1 and Step 2.
Step 1 includes:
- Fill out the online application and attach a resume.
- Pass the technology assessment with a score of 85% or above.
- Record one mock call (script reading) via calling the 800 number given.
- Pass the Pleio Privacy test with a score of 90% or higher after 2 attempts (must pass the above steps first).
- Pass the phone interview and questions asked.
Now if all of these requirements are met, then go to Step 2. Step 2 includes:
- Electronically sign the new hire package which includes a W-9 Form, direct deposit form, background release form, and other confidential forms.
- You must apply for an EIN number, because you are not allowed to use your social security number any longer. Applying for an EIN is free.
- Pass the online practicum with a score of 90% or higher and any other onboarding requirements.
- Pass the Adverse Events required test with a score of 90% or higher.
If you’d like to start the application process, you can do that by going HERE. Good luck to all who pursue this.
Have you worked or are currently working at Pleio as a phone agent? I would love to hear about your experience, comment below!