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Nowadays, more and more businesses are deciding to outsource. It does not matter whether you have a large team or you are a one-man-band working out of your home office, you may find that you need to outsource an element of your business. Enjoying a healthy outsourcing relationship is a must. Read on to discover some top tips on achieving this…
- Evaluate regularly – It is important to evaluate the service you are being provided with. The company in question should provide you with regular reports so you can see the impact their service is having. For instance, if you are investing in managed IT services, you should receive a report that reveals how your network is performing. This may include statistics on the likes of utilization, service desk performance, asset inventory, and infrastructure performance. You should also have your own metrics in place to evaluate your outsourcing relationship, for example, utilization, efficiency, the billing process, and return on investment.
- Communicate well – Communicating effectively is key when it comes to outsourcing. This will have a huge impact on productivity levels from both ends. It is up to you to ensure the right communication rhythms are established. Ensure you have different platforms for communicating and that both parties are on the same page regarding how frequently updates need to be made. Good communication will boost your outsourcing relationship in a number different ways. This includes identifying standards of performance, identifying specific tasks and roles for all team members, setting goals and devising effective methods to achieve them, building a positive culture for your outsourced team, and identifying and avoiding potential problem areas.
- Clear up ambiguity – Ambiguity is something that can destroy most outsourcing relationships, as it has an extremely negative impact on productivity and quality. If the business or professional you are outsourcing to do not understand what they need to do, they won’t be able to produce what you need. Make sure that all contractual and verbal or written agreements are crystal clear.
- Define your goals – Before hiring a service provider for your business, you need to make sure that you have a clear, defined set of objectives for your outsourcing relationship. This is pivotal, so you can ensure the provider is right for you, and you are right for them. The last thing you want to do is work with a company that cannot achieve your goals because you never made them aware of your aims, to begin with.
- Treat them how you would like to be treated – This age-old saying applies when it comes to outsourcing relationships. When you are relying on someone to deliver for your business – especially when their efforts will reflect on you – it’s important to treat them fairly and with respect.
If you currently outsource a part of your company or you are thinking about doing so, follow the tips that have been mentioned above to make sure your relationship is a healthy one. This is of paramount importance if you are to reap all of the benefits that are associated with outsourcing.